Job Description

Job Responsibilities

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains call handle time, while remaining friendly and informative.
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.

Criteria:

1. Should be ready to work in rotational shifts – 24 * 7 process.
2. Adherence to company policies, rules and regulations.
3. To follow quality processes thoroughly using checklist standards.
4. Excellent English communication skills.

Soft skills:

1. Ability to effectively communicate his/her thoughts in a well-organized manner.
2. Excellent, live writing skills. Example: Ability to type a minimum of 25 words per minute with 90% accuracy.
3. Friendly and upbeat style.
4. Ability to handle difficult or irate customers’ effectively.
5. Ability to set expectations and deliver information in a positive and articulate way.
6. Investigates and takes action to meet customer’s needs.
7. Solves routine problems effectively, gathering the information necessary from the customer.
8. Professional and positive in interactions with others and can establish rapport quickly.

Eligibility:

Qualification - HSC and Above

Experience - Fresher or Experienced can apply

Others:

Shifts timings – Rotational Shifts (Must be comfortable with night shifts)

Transport — One Side transport in nigh Shift.