Malayan Flour Mills Berhad

Customer Service Executive - Selangor & Penang

Malayan Flour Mills Berhad  •  Selangor, MY (Onsite)  •  5 months ago
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Job Description

Company Background:

We are representing our client who is in the steel manufacturing industry. As part of our client's ongoing ERP system implementation, they are seeking a proactive and detail-oriented Customer Service (Assistant Officer) to support order processing and customer coordination tasks. This role is suitable for junior candidates who are systematic, customer-focused, and eager to learn within a dynamic manufacturing environment.

Location: Jenjarom, Selangor or Sungai Bakap, Penang.

Job Responsibility:

  • Assist in processing customer orders accurately using the ERP system.
  • Support daily coordination with production and logistics teams to ensure on-time delivery.
  • Update customers on order status, delivery schedules, and any delays.
  • Support customer inquiries and resolve issues professionally.
  • Maintain and update accurate records and generate reports related to orders and deliveries.
  • Support testing, training, and data entry tasks related to the ERP system rollout.
  • Work with other departments to improve customer service processes.

Job Requirements:

  • Minimum qualification of SPM/Diploma/Degree in any field will be an added advantage.
  • 2-3 years of experience in customer service, order processing or sales support within the manufacturing industry.
  • Familiarity with ERP systems (e.g., SAP, Oracle, etc.) will be very advantageous.
  • Good communication and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks.
  • Proficient in Microsoft Office (especially Excel and Outlook).
  • Willing to spend extra time to complete tasks.

Benefits:

  • Working Hours: Monday to Friday, 8.30am to 6pm
  • Medical insurance & outpatient provided
Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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