AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.
Key Responsibilities include:
Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
Actively contribute to MRO Operations and ensure compliance with updated procedures.
Drive cost savings and process efficiency across the repair cycle.
Support the team in meeting service contracts and departmental goals.
Liaise with vendors to manage costs and improve profitability.
Assist with operational decisions and problem-solving.
Collaborate across departments to improve and implement business processes.
Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.
About you
Experience within the aviation industry or supply chain/logistics environment
Previous experience in a customer service or administrative role.
Strong communication and interpersonal skills, with the ability to work effectively across teams.
Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment.
Confident in decision-making and problem-solving to support daily operations.
Comfortable using Microsoft Office and internal business systems.
Proactive and adaptable, with a focus on continuous improvement.
Desirable: Experience within the aviation industry or supply chain/logistics environment.
At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:
A team fun budget to bring colleagues together.
Free access to LinkedIn Learning to support your development.
A discretionary bonus and healthcare
We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.
Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.
AJW Group is a world-leading independent component parts, repair and supply-chain solutions provider, transforming efficiency in commercial, business, and defence aviation.
The company has established mutually beneficial, trusted partnerships to transform aviation efficiency, utilising its extensive vendor supply chain to lead the industry, increasing efficiency and customer value.
A key part of AJW Group is AJW Technique (AJWT), a 220,000 sq. ft. state-of-the-art component MRO facility based in Montreal, Canada. An additional MRO hub, AJWT Europe, opened in October 2021.
Core service areas include: part sales and support, contracted component support, component MRO, supply-chain solutions, asset management, engine services, aircraft interiors, battery repair and overhaul, and leasing of aircraft spare parts and engines.
AJW has operational hubs and local offices across Africa, Asia Pacific, China, CIS, Europe, Latin America, Middle East, and North America.
AJW Group offers 24/7/365 support and operates an outstanding Aircraft On Ground (AOG) service.
