Job Title: Customer Service Executive

Location: OMAN

Industry: Real Estate

Job Summary

We are looking for a dedicated and customer-oriented Customer Service
Executive to manage client interactions and ensure a high level of satisfaction
throughout the real estate customer journey. The role involves handling
inquiries, coordinating with internal teams, and supporting sales and leasing
operations.

Key Responsibilities

• 
  Handle
  inbound and outbound customer calls, emails, and walk-in inquiries
• 
  Provide
  accurate information about properties, pricing, availability, and
  processes
• 
  Register
  leads and update customer information in the CRM system
• 
  Coordinate
  property viewings and follow up with clients
• 
  Resolve
  customer complaints professionally and escalate complex issues when
  required
• 
  Maintain
  proper records of customer interactions and feedback
• 
  Support
  sales, leasing, and property management teams with customer coordination
• 
  Ensure
  excellent customer experience before and after sales/lease

Requirements

Requirements & Qualifications

• 
  Bachelor’s
  degree or Diploma (preferred)
• 
  1–3 years of
  experience in customer service (real estate experience is an advantage)
• 
  Strong
  communication skills in Arabic (English is a plus)
• 
  Good
  interpersonal and problem-solving skills
• 
  Basic
  computer skills (MS Office, CRM systems)
• 
  Ability to
  work under pressure and meet service standards