Job Description

Customer Service Executive, Lomé (Togo)

Department: EasyBuy Program Management

Employment Type: Permanent - Full Time

Location: Togo

Job Location: Lomé (Togo)

The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s customers. The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.

About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained Receive customer queriesEnsure customer’s queries are resolved in a timely manner Help minimize defaults By reaching out to customers with delayed payments Proactivity Contact dormant customers directly to resolve any pending issues. Build repeat sales Through strong customer relationships by focusing on customers’ wants and needs. Check Customer’s satisfaction and documentsCheck customer satisfaction degree after a sale and increase customer retention.Gather and document information about the customer and the product.

You might be a strong candidate if you

• Have a minimum of a Diploma in Business Administration; Sales and Marketing; or Customer Service Management –
• Have at least 1 year relevant work experience in a similar role is an added advantage
• Ability to speak local language (Ewé, Ifè)

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.