Malayan Flour Mills Berhad

Customer Service Executive (International Call Center)

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  2 months ago
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Job Description

If you love people, look no further! You will have an exciting opportunity to connect with an international customer base, working in one of the most reputable banks globally.

  1. Attend to inbound calls in a contact center environment
  2. Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction
  3. Able to resolve customer queries and issues with an aim to provide a first call resolution
  4. A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand
  5. Have a strong sense of ownership, responsibility, and integrity

Requirements:

  1. Possess a Diploma / Degree (Minimum SPM holder must have working experience in customer service)
  2. Must be able to work on rotational shifts
  3. Excellent communication skills and fluent in English language (spoken and written)
  4. Available to work at TRX (Tun Razak Exchange)

Benefits:

  1. Attractive allowances (shift and fixed)
  2. Performance bonus (KPI-based)
  3. 30 days annual leave
  4. Medical coverage (medical card)
  5. Optical / dental package
  6. Laptop / system access provided
  7. Training provided
  8. Internal progression when opportunity arises

Salary range of up to RM4,000 depending on working experience

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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