Job Description

Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales – Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

• Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries
• Cross-selling product offerings to customers
• Educates customer with information to build their understanding of issues and capabilities
• Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

• Maintaining relationship with assigned dealer

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
• Internal Stakeholder Management
• Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

1. Units Disbursed
2. 1st EMI Resolution
3. RC Collection

Qualification: Any Graduate Experience 0-2 years’ work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge
• Analytical Skill
• Product Knowledge

Behavioural Competencies

• Execution Excellence
• Customer Centricity

Hiring Parameters:

1. Should be comfortable to move in the market
2. Should have learning attitude
3. Should have bike and license
4. Should have good knowledge of RTO
5. Should have product knowledge