Location: Johor Bahru, Malaysia
Employment Type: Full-Time
Industry: BPO / Customer Service / E-Hailing
We are a global workforce solutions provider supporting a leading e-hailing platform across Malaysia, Singapore, Hong Kong, and Taiwan Our team delivers high-quality customer support in a fast-paced, technology-driven environment.
We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. This role is ideal for fresh graduates or entry-level candidates seeking to build a career in a regional support environment.
You will be responsible for handling customer and driver inquiries while ensuring timely resolution and maintaining service excellence.
Handle inbound and outbound inquiries via phone, live chat, and email
Assist riders and drivers with service-related issues in a professional manner
Resolve cases efficiently by following Standard Operating Procedures (SOPs)
Escalate complex issues to the appropriate team when necessary
Accurately document all interactions in the system
Achieve individual and team Key Performance Indicators (KPIs)
Maintain high levels of customer satisfaction and service quality
Malaysian or Singaporean citizens
Minimum qualification: SPM / UEC / SKM / SVM / IGCSE or equivalent
Fresh graduates are encouraged to apply
Good command of English (spoken and written)
Ability to speak Mandarin is an added advantage
Willing to work rotational shifts (5 working days per week, including weekends and public holidays)
Basic computer skills and ability to multitask
Strong problem-solving and communication skills
Malaysia Project:
English Speaker: RM 1,900
Mandarin Speaker: RM 2,700 (inclusive of RM 800 language allowance)
Singapore Project:
English Speaker: RM 2,100
Mandarin Speaker: RM 2,900 (inclusive of RM 800 language allowance)
Additional Benefits:
Night Shift Allowance: RM 300
KPI Incentive: Up to RM 400
Shuttle Bus Provided (Johor Bahru routes)
Fully Paid Training Provided
2 rotational off days per week
Opportunity for regional exposure and career progression
Rotational shifts (morning, afternoon, and night)
5 working days per week
2 days off (rotational basis)
Johor Bahru, Malaysia
(Accessible via company-provided shuttle service for selected routes)
SPERTON is a full-range provider of Global Recruitment, People Management, Global Mobility and Business support services within focused industry sectors. Our head office is located in Norway. We have over 20 years’ of experience supporting clients within the Human Resources area. We can support you globally through our own companies and partners in more than 140 countries.
Sperton had been specializing in the supply of the very best freelance and permanent white-collar professionals working with projects. We provide consultant and recruitment services to companies of all types and sizes, including consultancies, contractors, sub-contractors, developers and end clients operating across a wide range of projects and environments.
Now our services also include People Management, Global Mobility and Business Support Services.
Legal entity set-up, payroll services, HR administration, compliance, and insurance provision, cultural awareness training, and mobility support – everything needed to work compliantly with local legislation and regulations in different countries.
With over 20 years of global experience within project execution, we understand your challenges and know how to support you from the start to the end of the project.
