As a Consumer Customer Service Executive, you will ensure excellent customer support across phone, email, and chat. Your role is to resolve inquiries, manage issues, and maintain customer satisfaction and loyalty, while liaising with consumer protection service providers when needed.
Respond promptly to customer inquiries via multiple channels.
Resolve issues efficiently, escalate when necessary.
Ensure compliance with consumer protection laws.
Assist with shipments, changes, and returns.
Collect feedback to improve services.
Keep accurate records of interactions.
Collaborate with commercial, operations, and logistics teams.
Participate in training to enhance skills.
Meet performance targets (response time, resolution rate, satisfaction).
Contribute to process improvements.
Bachelor’s degree in Business, Communications, or related field (preferred).
1–2 years of customer service experience.
Knowledge of consumer protection regulations.
Proficiency in Microsoft Office Suite.
Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.
With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:
• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).
• Domestic Express
• Freight Forwarding
• Logistics & Supply Chain Solutions
Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.
For more information, please visit us: www.aramex.com
