Job Description

Customer Service Executive (Cotonou, Benin Republic)

Department: EasyBuy Direct Sales

Employment Type: Permanent - Full Time

Location: Benin Republic

Location: Cotonou, Benin Republic
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

You might be a strong candidate if you

• Have a Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management.
• Reside in Cotonou, Benin Republic or willing to relocate.
• Fluency in French and any other local language e.g. Idaatcha - Nago / Bariba - Peulh/ Yoruba - Mahi, is mandatory.
• English speaking is an added advantage.
• Have good people skills.
• Have maximum of 2 years experience in a similar role. Experience working in a Call Center is an added advantage.
• Have basic Microsoft- Excel skill.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.