Job Description

Requisition ID 67693

Position Type FT Permanent

Workplace Arrangement #LI-Onsite

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Reporting to the Customer Service Manager, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.

Work Location Bangna, Bangkok

Reporting to Customer Service Manager

Core job Customer Service Executive (Order Management & Export)

Key responsibilities

• Maintain professional, timely, and effective communication with all external and internal parties.
• Develop and maintain excellent relationships with our local and export customers.
• Be responsible for all aspects of account management, including order management, export shipment processes/administration, master data maintenance, credit/debit processing, and complaint handling.
• Prepare shipping documents (invoices, packing lists, etc.), book shipments, and arrange all export shipment processes.
• Ensure service issues do not arise by clarifying customer requests and managing expectations.
• Determine the cause of any issues, seek solutions, and escalate appropriately.
• Follow through on the entire ordering cycle, from order entry to delivery, liaising with Production, Supply Chain, and Finance teams at the appropriate stages.
• Perform other ad-hoc duties as assigned when required.

Qualifications and skills

• Minimum 5-7 years of experience in Customer Care (Order management, Export & Shipping Coordination); FMCG/export background preferred.
• Excellent verbal and written communication skills in English and Thai.
• Demonstrate strong organizational and time management skills.
• Proactive and able to take initiative.
• Able to work both independently and as part of a team.
• Experience with SAP/SFDC is an advantage.

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter

Posting Type LI