Calderys

Customer Service Executive

Calderys  •  Italian Republic (Onsite)  •  2 hours ago
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Job Description

Role

In this role based in Fiorano, Italy, you will be in charge of customer relationship management, from ordering to invoicing. This is a fixed-term role until December 2027.

Responsibilities

  • Front office procedure
  • Welcome the truck drivers and provide them with the Site Security Rules
  • Contact with forwarders (including import/export documentation)
  • Purchase orders creation
  • Enter orders in SAP
  • Track orders to billing
  • Respond to customer requests (delivery time, invoicing, disputes, etc.)
  • Support the team in case of workload
  • Support for month end closure procedure

Requirements

  • Previous experience in a similar role (order management, customer service, etc.)
  • Logistics for customer service experience including with billing-shipping
  • Knowledge of SAP, Salesforce, and Microsoft programs
  • Experience in maintaining good communication and relationships with with customers and other teams (sales, factories, amongst others)
  • Fluent in English and Italian
  • Rigor, autonomy
  • Dynamism and problem solving
  • Team spirit and mutual assistance

As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.

In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.

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Calderys

About Calderys

Calderys is a leading global provider for industries operating in high-temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products and advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI (HarbisonWalker International), Calderys’ international network of experts ensures an end-to-end offer with tailored services.

Drawing on over 150 years of experience, Calderys supports its customers in their energy transition needs. Headquartered in Paris, France, the Group counts 4,500 employees (excluding contractors), and 50 plants on five continents.

Calderys - Forged in legacy. Fueled by excellence.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Paris, FR
Year Founded
Unknown
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