PCCW

Customer Service Executive

PCCW  •  Hong Kong, HK (Onsite)  •  8 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Responsibilities:

  • Handle customer enquiries professionally via phone and email.
  • Perform first-tier troubleshooting and resolve customer issues effectively.
  • Maintain a high standard of customer service and service delivery.
  • Candidates with call centre, hotline support, or technical helpdesk experience will be an advantage.

Requirements:

  • Degree holder, or applicants who have passed five subjects in HKCEE, HKAL, or HKDSE.
  • Relevant experience in a call centre or hotline support environment is preferred.
  • Good command of both English and Mandarin.
  • Willing to work shifts from 7:00 a.m. to 11:00 p.m.
  • Working location: Mei Foo.
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
Social Media