Job Description

• $27-$28 p/h Base + Super + APR + Bonus Incentives!
• Full-time opportunities available!
• Collaborative team culture and surrounded by like-minded individuals!

Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025 We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.

Perks & Benefits:

• Perfect opportunity for a University Student or school leaver looking to gain experience and kick start their career.
• Flexible work arrangements – Carbiz operates 7 days p/w from 7:00am-8:00pm. We give you flexibility to choose your schedule! Work patterns include:
  • 40 hrs work week (Monday-Friday)
  • Weekend work available and flexible for students
• Additional earnings through weekend penalty rates (on top of base), overtime, on call opportunities and bonus incentives.
• Ongoing training, support, mentorship and opportunity for career development.
• Collaborative team culture and surrounded by like-minded individuals.
• Novated lease options including Flare Benefits program.
• Great workplace culture and team environment.
• Celebration of major events.
• Study assist program- that's right- we pay YOU to study!

About the Role:

• Deliver vehicles to clients, ensuring timely and efficient service.
• Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
• Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
• Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
• Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
• Enjoy the thrill of driving a variety of high-quality vehicles!

About You:

• Valid driver's license with a clean driving record (Essential).
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to work independently, manage your time effectively, and thrive in a team-based environment.
• Ordinary hours vary between 7:00am-9:00pm Monday-Friday with 8-hour shifts. Must be available for weekend and after-hours call-outs if needed.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Executive position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you!