Job Description

1. Responding & Handle AOG and Priority Requirements/Orders:

• Directly handle customer inquiries and sales support requests for critical parts or orders during after-hours and weekend shifts via email, phone, or chat.
• Process orders, quotes, and updates using CRM or ERP systems.
• Assist sales team with documentation, follow-ups, and lead tracking.

• Written and verbal communication in [English].
• Professional and courteous in high-pressure situations.
• Communicating with customers to clarify their needs, manage expectations, and provide updates on part availability and delivery.

• Locating and sourcing necessary parts from various sources, including company inventory, OEMs, or other airlines, and ensuring timely delivery to the customer. Professional and courteous in high-pressure situations.
• Identifying and resolving issues related to AOG requests, such as part availability and delivery challenges.

• Maintain accurate records of communication, part sourcing, delivery information, issues resolved and transactions processed.
• Capable of troubleshooting customer issues or order problems independently.
• Escalate complex issues to appropriate departments when necessary.
• Provide shift handover reports to the day sales support team.

• Must be available to work during non-standard hours, including evenings, weekends, and holidays.
• Ability to prioritize tasks, manage time effectively, and work independently & respond promptly to urgent sales-related requests outside normal business

• Diploma Marketing, Communications, or a related field (preferred but not always required).

• 1–3 years in a sales support, administrative, or customer service role.
• Prior experience in after-hours or shift-based support is a plus.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM tools (e.g., SAP, IFS).
• Comfortable using remote work and communication tools (e.g., Zoom, Teams)..

• Self-motivated and able to work independently.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage time effectively