Job Description

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream.  Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real.

Reporting to the Customer Service Manager, the incumbent will be responsible for managing customer interactions, coordinating between internal stakeholders and clients, resolving complaints, managing contracts, and processing sales orders. This role plays a key part in ensuring a high standard of service and operational efficiency.

Key Responsibilities:

• Provide customers with technical specifications, MSDS, certificates, and other relevant documentation
• Coordinate customer questionnaires for supplier registration (OFI setup)
• Facilitate customer registration in the SAP system
• Review and manage customer purchase orders and call-offs
• Create and maintain sales orders in SAP
• Handle customer complaints and ensure timely resolution
• Act as the primary liaison between customers and internal departments for order-related inquiries
• Share vessel and shipment details with customers
• Manage and process Special Request Forms (SRFs)
• Maintain accurate filing of contracts and SRFs, and initiate contract creation as needed

To be successful in the role, the incumbent should have the following qualities:

• Bachelor’s degree in Business-related discipline
• Prior experience in a similar customer service or order management role is preferred
• Familiarity with the industry is an advantage
• Proficient in Microsoft Excel
• Working knowledge of SAP is highly desirable
• Understanding of CRM systems and their functionalities
• Strong communication and problem-solving skills
• Ability to multitask and manage time effectively
• Patience and professionalism in handling challenging situations

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.