Job Description

Essential Job Duties and Responsibilities:

Looking for a meaningful job where your work matters? Join our international team and help people around the world access the healthcare they need.

We’re looking for a Customer Service Representative to be the first point of contact for members of the US military community and their families living overseas.

�� What you’ll be doing

This is more than just a customer service job. You’ll be supporting people who need help navigating healthcare – often in important or stressful situations. No two days are the same.

• Taking inbound calls from clients around the world
• Helping them access medical care locally
• Answering questions about enrolment, treatment, and claims
• Coordinating with hospitals, clinics and providers globally
• Booking or updating medical appointments
• Managing cases in our CRM system (Salesforce)
• Following up to make sure everything is resolved

✅ What we’re looking for

• Experience in customer service (call center is a plus, but not required)
• Strong English (spoken & written)
• A second European language is a big advantage
• Great communication and listening skills
• A calm, empathetic and positive approach
• Ability to stay organized and handle multiple tasks
• Comfortable working in a fast-paced environment
• Team player with a proactive mindset

�� Who this could be a great fit for

• Anyone with a customer-focused mindset who enjoys helping others
• People who are looking to build or grow their experience in customer service
• Those who feel comfortable communicating in English in an international environment
• Individuals who can stay organized and calm, even in busy or challenging situations
• People who want their work to have a real, positive impact on others

�� What we offer

• Friendly, supportive, international team
• Meaningful work with real impact
• Permanent contract with a 4-month probationary period
• 5 weeks of holiday + 5 personal time off days
• Meal allowance, pension contribution, benefit card, Multisport, and more
• Modern offices in Prague - Anděl

You must have a valid work and residence permit for the Czech Republic.

Please submit your CV in English.