When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Customer Service Engineer - site based
UCB Pharma (Belgium) - Customer Site
We are currently seeking a Customer Service Engineer to support operations at our key client site, UCB, in Braine-l’Alleud.
As a true ambassador for PerkinElmer, you will play a vital role in ensuring customer satisfaction and contributing to the overall performance of the Service Department.
You will work directly onsite to ensure the reliability, performance, and compliance of analytical instruments, while actively supporting operational excellence.
Perform installation, preventive and corrective maintenance, repairs, and validation of analytical instruments and accessories.
Deliver onsite user training for designated product groups.
Ensure documentation compliance (technical diagrams, service bulletins, manuals, and QMS procedures).
Manage spare parts inventory and service tools with high accuracy and accountability.
Ensure calibration of all test equipment within required timelines.
Provide accurate and timely reporting (service reports, expense claims, timesheets, etc.).
Actively contribute to team performance targets and service excellence.
Degree or diploma in Electronics, Electrical Engineering, Science, or a related discipline.
Minimum 3 years of experience in a Field Service or similar technical role.
Native French speaker with professional fluency in English.
Strong written and verbal communication skills.
Customer-focused mindset with the ability to work in a demanding environment.
Negotiation and influencing skills.
High level of autonomy, rigor, and team spirit.
✨ Work in a high-tech scientific environment
✨ Be part of a strategic pharmaceutical site in Belgium
✨ Join a globally recognized company with strong expertise
✨ Access professional development opportunities
✨ Thrive in an inclusive and diverse company culture
At PerkinElmer, we believe diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
Join a passionate team, contribute to scientific innovation, and grow your technical expertise in a dynamic environment.
Apply today and become a key contributor to scientific performance in Belgium.
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
