Job Description

Digital and Data Solutions, a DNV company, is at the heart of the global energy transformation. We use data-driven digital solutions to optimise the performance of renewable energy installations around the world. Our work contributes to a more diverse, more sustainable global energy mix.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

The position will report to our DNV office in Mexico City, Mexico.

What You'll Do

• Managing and prioritizing customer requests related to networking, dataloggers, field devices and communication issues, providing support via email, phone and the ticketing system (Zendesk)
• Providing technical assistance for GreenPowerMonitor’s SCADA solutions, including diagnosis and troubleshooting of hardware, networking and communication problems in PV, BESS and hybrid energy systems
• Supporting the configuration, commissioning and operation of GPM’s Power Plant Controller (PPC) and onsite SCADA installations.
• Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations and configuration changes
• Creating and updating electrical diagrams and single‑line drawings (AutoCAD) for plant layouts, network designs and device integrations.
• Managing internal documentation and contributing to technical guides, procedures and knowledge‑base materials
• Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup and testing
• Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools
  

• Vacation bonuses pay

• Group health insurance plan

• Group retirement plan with company match

• Education reimbursement program

• Company-provided life insurance plan

• Food Vouchers

• Flexible work schedule with hybrid opportunities

**Benefits may vary based on position, tenure, location, and employee election

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

What Is Required

• To thrive and succeed, we expect you to have:
  • Bachelor’s degree in a technical field such as Electrical Engineering, Electronics, Industrial Engineering, Telecommunications, Computer Engineering, or related field
  • 3+ years of experience in a customer‑facing technical role (Helpdesk, Technical Support, Customer Success, Customer Service) or hands-on experience providing technical assistance for industrial/energy systems
  • A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow)
  • Experience supporting SCADA, industrial automation or remote monitoring systems, preferably within the energy sector.
  • Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs) and experience in troubleshooting communication issues
  • Experience diagnosing hardware and communication interfaces (Ethernet, RS485, converters, gateways)
  • Familiarity with industrial communication protocols such as Modbus (RTU/TCP), IEC‑104, OPC or similar
  • Strong written and verbal English communication skills 
  • We conduct pre-employment background screening

**Resumes should be submitted in English to be considered**

What is preferred:

• And if you’ve got these in your back pocket, consider it a bonus:
  • Knowledge in renewable energy (Solar, Wind, and/or Storage)
  • Proven experience working on communication networks and dataloggers
  • Industrial communication protocols (Modbus, IEC104, OPC, DNP3)
  • Knowledge of Linux operating system
  • Knowledge and experience working with Power Plant Controller (PPC) in solar plants

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position*