Job Description

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

Your main responsibilities will be:

• Manage the requests sent by customers about Networking, Dataloggers, Device Communications,
• Provide technical support through emails and calls to our customers,
• Implement project modifications based on customer needs,
• Create and modify electrical and single line diagram (AutoCAD),
• Manage internal documentation,
• Set-up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon),
• Detect errors and support the improvement of QUALITY.

The team awaiting you…

You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

Our benefits package is specifically designed to support your physical, financial and social well-being:

• Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
• Receive guidance from colleagues through coaching, mentoring and participating in international networks.
• Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
• Be part of a world growing and renowned organization with origins dating back to 1864.

Other than that you can expect:

• Medical Scheme
• Commuting Allowance
• Life Insurance
• Pension Plan
• Kindergarten Allowance
• 40 hours per week with a flexible schedule
• Home working allowance (up to 2 days per week)
• 23 days of annual leave
• Employee Referral scheme.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Which skills to bring?

To thrive and succeed, we expect you to have:

• University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar,
• Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers,
• A proven track record of managing customer relationships,
• The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants,
• Fluent in written and spoken Spanish and English.

And if you’ve got these in your back pocket, consider it a bonus:

• Knowledge in renewable energy (Solar, Wind, and/or Storage),
• Proven experience working on communication networks and dataloggers,
• Industrial communication protocols,
• Knowledge of Linux operating system.

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices. About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.