SMA Solar

Customer Service Engineer - Maintenance & After-Sales (m/f/x)

SMA Solar  •  Santiago, CL (Onsite)  •  4 months ago
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Job Description

Your Mission – What You’ll Work On

  • Responsibility:You independently perform preventive and corrective maintenance on solar inverters and BESS systems, ensuring the reliable operation of customer assets
  • Technical Diagnosis: You troubleshoot, diagnose, and resolve technical issues both remotely and on-site to guarantee operational continuity
  • Health & Safety: You strictly follow electrical regulations and safety protocols when carrying out any field work
  • Documentation: You record all service activities, findings, and results in our internal systems (ERP, service tools)
  • Customer Relationships: You provide technical after-sales support on-site and remotely, ensuring customer satisfaction and strengthening long-term relationships
  • Coordination: You coordinate planning and escalation with the Service Supervisor and back-office team to ensure smooth processes
  • Continuous Improvement: You report incidents and suggest improvements to support process optimization and product quality

Your Profile – What You’ll Contribute

  • Technician or Engineer in Electrical Engineering, Electronics, Renewable Energy, or a related field
  • At least 2 years of experience in maintaining or repairing electrical/electronic equipment, ideally PV and storage systems
  • Good knowledge of solar inverters, BESS batteries, electrical diagrams, and measurement tools
  • Native Spanish speaker; English at a basic to intermediate level
  • Strong customer focus, proactive attitude, structured working method, and solid problem-solving skills
  • High sense of responsibility and teamwork capability
  • Willingness to travel and strict adherence to safety standards

Ready for your next career move?

We look forward to receiving your application!

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

Your recruiting contact:

Laura Allegue | SMA South America SpA

∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.

SMA Solar

About SMA Solar

Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.

SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.

The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.

Corporate information: https://www.sma.de/en/corporate-information.html

Data Protection: https://www.sma.de/en/data-protection-declaration.html

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Niestetal, DE
Year Founded
Unknown
Website
sma.de
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