KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Preferred Qualifications
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are currently seeking Customer Service Engineers and Service Manager to join our service team supporting ESMC operations in Dresden!
This is a unique opportunity to work in a global environment, support semiconductor manufacturing, and build a long-term international career.
1. Troubleshooting & Diagnostics
Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.
2. System Maintenance & Repair
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.
3. Technical Expertise
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.
4. Technical Problem Solving
Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.
5. Cross-Functional Collaboration
Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.
6. Customer Support
Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.
7. Reporting & Documentation
Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.
8. Data Analysis
Analyze system logs and performance data to identify root causes and recommend improvements.
9. Training & Knowledge Sharing
Participate in internal and customer training programs to stay current with product updates and industry trends.
10. Onsite Support & Travel
Travel to customer sites for installations, upgrades, training, or urgent support needs.
11. RMA Process Management
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.
12. Safety & Compliance
Follow all safety protocols and ensure compliance with company and customer standards during service activities.
Minimum Qualifications
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Visit us at: www.kla.com
Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
