Job Description

Customer Service Engineer (After Sales Services Engineer), Pune - Maharashtra

Department: Sales / Marketing

Employment Type: Full Time

Location: India

Reporting To: Sanjay Sharma

Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.

2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.

3. Service and Repair Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.

4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.

5. Documentation: Maintain accurate records of technical support, service, and repair activities.

6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.

7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.

Skills, Knowledge and Expertise

Skills and Abilities

• Communication and problem-solving
• Time management and organization
• Ability to travel (up to 50% of the time).

Education and Experience

• Bachelor's degree in Mechanical or Electrical Engineering or related field
• Minimum 4+ years of experience in after-sales service, technical support, or a related field.
• Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..

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