At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This is a practical, hands-on role focused on customer-facing field service support. This could be a great opportunity for someone looking to continue to build upon their existing experience in a field-based role, or for someone wanting to get experience in a field-based role for the first time.
The position is split approximately 50% field-based travel and 50% on-site troubleshooting and repair work from our Oxford labs. This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe. You will be contributing to high-quality product delivery whilst combining regular hands-on technical work, customer interaction, and collaboration across Operations.
Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
Travel to customer sites across the UK and Europe
Support system installations and basic technical training where required
Perform in-house troubleshooting and repairs from our Oxford labs
Accurately document repairs and service activity in internal systems
Work with senior engineers to investigate recurring issues
Provide professional, clear communication to customers during service activities
1–4 years’ experience in a hands-on engineering or technical support role
Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)
Practical troubleshooting mindset
Comfortable using tools and working directly with hardware
Strong attention to detail and documentation discipline
Confident communicator with customers and internal teams
Willingness to travel across the UK and Europe
High energy, proactive attitude, and willingness to support where needed
Desirable
Experience in scientific instrumentation, microscopy, biomedical, or similar environments
Experience in a Field Service or technical support role
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:
💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
🌴 Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
💪 Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
🩺 Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
🧠 Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
🏦 People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
🎁 Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
See protein, DNA and RNA molecules that make life work, in nanoparticles, viruses, bacteria, cells and tissue.
We believe that understanding science at a molecular level will fundamentally allow you to unlock new discoveries, so we created our flagship product, The Nanoimager. We built the world's first desktop compatible compact super-resolution microscope, but we did it our way.
Our teams have a restless enthusiasm to bring technologies like super-resolution to a new community of researchers and we continue working until barriers of accessibility and affordability are addressed. Our mission is to ensure research and collaboration tools are available to those willing to ask why or how things are the way they are and answer questions never asked before.
We can’t wait to see and hear about what new questions you will ask!
