Industry: Electronics
Responsible for handling customer service claims, troubleshooting issues, and ensuring timely problem resolution for both on-site and walk-in cases. The role involves managing customer inquiries, maintaining accurate service records, and preparing regular reports. This position also supports continuous improvement initiatives to enhance service quality and customer satisfaction
Job Responsibilities:
Handle customer service claims for both on-site and walk-in cases.
Analyze issues and perform troubleshooting via phone or on-site with installers or customers to ensure timely resolution.
Prepare Quality Product Information Sheets after each repair and report to the direct supervisor.
Manage customer inquiries and provide first-call resolutions to strengthen customer trust and loyalty.
Maintain accurate service documentation, including repair logs, spare part usage, and maintenance records.
Prepare and submit weekly and monthly service reports to the supervisor and manager.
Set and monitor personal KPIs in alignment with company goals and service quality standards.
Support continuous service quality improvement and provide constructive feedback to enhance customer experience.
Job Requirements:
Bachelors degree in Engineering, Technical, or a related field.
Minimum 2-3 years of experience in customer service, after-sales, or technical support roles.
Strong technical knowledge of product installation, troubleshooting, and repair.
Proficient in Microsoft Office (Excel, Word, PowerPoint); SAP knowledge is an advantage.
Good analytical, communication, and problem-solving skills.
Strong customer service mindset with attention to detail.
Ability to work independently and under pressure.
Good command of English and Khmer (both spoken and written)
