Job Description

OLED displays are re-defining smartphones and TVs. Kateeva’s inkjet solutions enable the innovation. Applications beyond OLED for inkjet technology are becoming important as well. Be part of this exciting industry. Join our journey. This role reports to Sr. Customer Service Manager.

DUTIES & RESPONSIBILITIES:

• Install equipment at customer locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Able to work flexible hours and work night shifts when necessary.

EXPERIENCE & QUALIFICATIONS:

• Position requires a BS degree in an engineering field or equivalent experience.
• Mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, Display and LCD industry, relevant software.
• Knowledge of safety procedures required.
• 3+ years related experience.
• Good English communication skill, both spoken and written.
• Be able to travel domestics/international based on company request.
• Can work under high pressure and independent.
• Familiar with MS office.
• CET6 / Driver’s License is preferred.