Air Liquide

Customer Service Engineer (客服工程師)

Air Liquide  •  Taiwan, TW (Onsite)  •  2 days ago
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Job Description

ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates.

We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC ; HMI design, and calculation service to ensure customer need is met. ALES ASIA's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will always be flexible, innovative, agility and adaptive to meet and exceed customer needs.

Build, commission, install, standard solutions on customers' sites (examples : Chemical equipment: Inline blender,Dispense unit & Transfer unit or Waste Collect unit ...etc).
Final test on Factory

How will you CONTRIBUTE and GROW?

1. Commissioning at Customer site (Domestic or foreign), not a must but may have chance to contact chemicals. Therefore, needs to follow the company and/or the customer’s safety related trainings and policies.

2. Pre-shipment equipment testing, including: installation and removal of temporary piping for unit testing; implementation and recording of quality policies; recording and correcting test results; performing equipment final test related work.

3.(Collaborate with the internal engineering team to) Respond to customer technical issues and provide after-sales service

4.Handle customer complaints, including writing technical documents.

5.With basic programming modification skills is better

6.Basic English communication, including speaking, listening, reading, and writing skills.

7. Ensure equipment basic maintenance operations.(for our Factory CDA/UPW equipment), or handle the more complex maintenance with the vendors.

8. Ensure the HSE and Quality of the production operations.

9. Contribute to the process improvement.

10. Maintain production Buildbook and administrative documentation

Are you a MATCH?

1. Diploma or Technical Certificate
2. 3-5 years of experience in Plant Production.
3. Skills in gathering and organizing accurately quantitative and qualitative information

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 72 countries with approximately 67,800 employees and serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide

About Air Liquide

Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.

Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.

Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.

Industry
Chemicals & Materials
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
Unknown
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