LUXASIA

Customer Service, e-Commerce

LUXASIA  •  Jakarta, ID (Onsite)  •  2 days ago
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Job Description

LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into).

Make a difference with us today!

Requirements

Responsibilities

  • Provide professional customer service support.
  • Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
  • Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
  • Communicate and coordinate with the team as necessary.
  • Maintain a positive and professional attitude toward customers at all times.

Requirements

  • Required Skill(s): Customer Service, Customer Relation, and Good communication skill
  • Has experience in working with customer support and is customer-oriented.
  • Has a solid knowledge of the beauty industry is a plus
  • Has experience in working in e-commerce or has a personal store in e-commerce is a plus
LUXASIA

About LUXASIA

LUXASIA is the leading beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Montblanc, Maison Francis Kurkdjian, Rabanne, Ferragamo and SK-II. LUXASIA has also established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

WHY JOIN US?

At LUXASIA, we believe that there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands in across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across Asia Pacific. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Here are the Core Values that guide us:

• Respect • Entrepreneurship • Speed • Passion • Excellence • Courage • Transformation •

JOIN US and let’s grow together.

Industry
Fashion & Apparel
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
1986
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