Job Description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Customer Service Delivery Tech - Lima, OH

Primary Function/General Purpose of Position

The Customer Service Delivery Technician supports the Durable Medical Equipment (DME) program by delivering, setting up, and maintaining medical equipment for patients in their homes or other care settings. This role provides direct customer service by educating patients and caregivers on the proper use, safety, and care of medical equipment.

Essential Job Functions

• Deliver, pick up, and exchange durable medical equipment at patient homes, healthcare facilities, or other designated locations.
• Set up equipment and provide instructions to patients and caregivers on proper use, safety precautions, and maintenance of equipment.
• Confirm that equipment is appropriate for the patient’s needs and that the patient or caregiver can safely operate the equipment.
• Assess the home environment during delivery to identify potential safety concerns and communicate issues to appropriate clinical or operational staff.
• Clean, disinfect, and inspect durable medical equipment to ensure it meets safety and operational standards. Perform preventative equipment checks and assist with basic maintenance.
• Maintain organization of warehouse equipment, inventory areas, and supply storage. Assist with stocking equipment and supplies to support operational readiness.
• Complete required documentation including delivery tickets, route sheets, patient setup forms, equipment logs, and other regulatory documentation.
• Report equipment issues, delivery challenges, or patient concerns to supervisors or appropriate department personnel.
• Perform daily inspections of company vehicles and maintain delivery vehicles in clean and safe operating condition. Report vehicle maintenance issues promptly to supervisors.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid State Driver’s License (required)

Education

​​​High School diploma or equivalent (required)

Work Experience

​​​​1 year of customer service delivery experience (preferred)

Durable Medical Equipment experience (preferred)

Training

None

Language

None

Patient Population

​​​​Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in his or her assigned area.

​​​Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

​

Working Conditions

​​​​Periods of high stress and fluctuating workloads may occur 

General office environment.

May be exposed to limited hazardous substances or body fluids 

May be exposed to human blood and other potentially infectious materials  

May have periods of constant interruptions

Prolonged periods of working alone.

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                                                                                          X        

Lifting/ Carrying (50-100 lbs.)                                       X                                                                       

Push/ Pull (0-50 lbs.)                                                                                                                      X       

Push/ Pull (50-100 lbs.)                                                   X                                                                       

Stoop, Kneel                                                                                                     X                                       

Crawling                                                                            X                                                                      

Climbing                                                                            X                                                                       

Balance                                                                               X                                                                      

Bending                                                                               X                                                                    

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                                                  X      

Walking                                                                                                               X                                      

Standing                                                                                                               x                                     

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/tape recorder

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Acuity - far

Acuity - near                                                                    

Hazards

Use of Latex products​​ 

Depth perception​​​ 

Skills

Hard/Tech/Clinical Skills:

• Basic understanding of durable medical equipment and equipment setup procedures
• Ability to safely lift, transport, and install medical equipment
• Basic documentation and recordkeeping skills
• Ability to operate delivery vehicles and handheld documentation tools
• Knowledge of safety and infection control practices

​

Soft/Interpersonal Skills:

• Strong customer service and patient communication skills
• Ability to educate patients and caregivers clearly and effectively
• Ability to work independently and manage delivery schedules
• Strong organizational and time management skills
• Problem-solving skills and ability to adapt to changing situations

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

DME

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.