Enterprise Mobility

Customer Service Delivery Representative - Whitehaven

Enterprise Mobility  •  £31k/yr  •  Onsite  •  2 hours ago
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Job Description

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in our Cumbria Area This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

The pay for this position will be £30,911.40 per annum.

The number of contracted hours will be 45 per week - flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

  • Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
  • Delivery and collection of vehicles across the region
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
  • Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
  • Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

    • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
    • Previous experience in customer service.
    • Strong attention to detail and the ability to multitask in a busy environment.
    • Strong work ethic and positive attitude.
    • The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information:

    • Please let us know about any accommodations you may need to participate in the recruitment process.
    • No drug or alcohol related offence within the last five years is permitted.
    • You must be over 21 years of age for insurance purposes.
    • You must have a full manual UK or EU driving licence.
    • Location: Whitehaven
Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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