Job Description

About the Team:
The team is responsible for establishing and optimizing service processes for products including CapCut, ensuring high-standard service delivery and operational efficiency.

System Building & Delivery Management:
- Establish and optimize service processes for CapCut and other products.
- Formulate service standards and deliver comprehensive service solutions.
- Build the delivery system for outsourced workspaces and oversee daily operations.
- Ensure high-standard service delivery and accountability for outsourced teams' outcomes.

Analytical Optimization & Vendor Operation:
- Collaborate with business teams to analyze and iterate processes based on user issue resolution.
- Monitor operational performance and identify improvement opportunities.
- Design outsourcing workforce solutions and targeted improvement plans.
- Drive continuous optimization of vendors’ delivery quality and operational efficiency.

Business Collaboration & Intelligent Process Construction:
- Own upstream business requirements and collaborate with intelligent technology teams.
- Build structured processes and adapt frameworks for intelligent tools.
- Maintain long-term cooperative relationships with vendors.
- Align on requirements and issues, resolve cooperation conflicts, and facilitate high-quality delivery.