Job Description

General information

Name
Customer Service - Currency Exchange
Location
Hong Kong International Airport
Business unit
MBU-Finance
Working time
Full-Time
Type
Customer Service

Description & Requirements

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Deliver excellent customer service and drive sales through product knowledge and upsell/cross-sell opportunities
• Follow sales processes, adhere to promotions, and identify suspicious transactions
• Manage till operations, including foreign currency cash, strictly follow cash limits and forex regulations, achieve KPIs, and investigate cash discrepancies
• Comply with all company, legal, and airport authority policies (Audit, Risk, H&S, Security, Customer Service, Forex Compliance)
• Maintain store presentation standards and support team success
• Complete required training, process forex transactions accurately, and provide current exchange rates
• Perform other reasonable duties as assigned

What you'll Need to Succeed

• Retail, cash handling, currency exchange and/or banking experience
• Good knowledge of product, services and procedures, including foreign exchange operations
• Demonstrated experience working with computer systems and currency exchange platforms
• Ability to handle routine activities with attention to accuracy and detail, especially in multi-currency transactions
• Flexibility to work different shifts and locations as required (including but not limiting overnight shift)
• English, Mandarin and Cantonese language skills
• Knowledge of foreign exchange rates, anti-money laundering practices and relevant regulations

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement.

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click  the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click  the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!