Hermès

Customer Service Coordinator - UAE National

Hermès  •  Dubai, AE (Onsite)  •  3 months ago
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Job Description

RESPONSIBILITIES

  • Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
  • Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
  • Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
  • Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
  • Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

  • Possess good communication and greeting skills.
  • Being punctual, flexible, hardworking, responsible and adaptable.
  • Have a professional approach and a positive attitude.
  • Being a team player.
  • Able to solve problems and decision making.
  • Familiarity with the products.

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.

Hermès

About Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Industry
Fashion & Apparel
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
1837
Website
hermes.com
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