Job Description

FRAME FORWARD SYSTEMS™ connects every critical piece of the build—from concept to construction, from design to delivery. It’s not just construction, it’s building with a complete system that’s focused on the challenges we face: labor shortages, tight timelines, and affordability.

Customer Service Coordinator (Truss Scheduler)

Play a vital role in delivering precision, partnership, and customer satisfaction
The Customer Service Coordinator (Truss Scheduler) is a key coordinator ensuring customer truss orders are produced and delivered smoothly and on time. This role sits at the heart of collaboration—working closely with Sales, Design, Production, and Customers to keep schedules accurate, resolve issues quickly, and support an exceptional customer experience.

If you enjoy staying organized, communicating across teams, and being the go to person who keeps operations running efficiently, this role offers variety, responsibility, and the opportunity to make a daily impact.

What You’ll Do

• Partner closely with Account Managers, Sales Assistants, Inside Sales, Design, and Production to align customer needs with plant schedules
• Communicate regularly with customers via email and trade portals regarding schedules, updates, and change orders
• Download and organize design plans to support the production schedule
• Collaborate with Sales Administration on customer pricing data entry
• Track, compile, and share weekly truss order reports with leadership
• Coordinate back-orders and repairs, ensuring timely resolution
• Build and maintain positive, professional customer relationships
• Serve as a backup for Sales Admin and Sales Assistants as needed
• Participate in product and process training to stay current
• Prepare reports, correspondence, and documentation as required
• Support additional duties that contribute to team and company success

What You Bring
Knowledge & Experience

• High school diploma or equivalent
• 2+ years of customer service or coordination experience preferred
• Strong working knowledge of Microsoft Excel, Word, and Outlook
• Comfort using standard office equipment (computer, scanner, etc.)

Skills & Abilities

• Clear and professional written and verbal communication skills
• Strong organizational and time-management abilities
• Confident working with business math and data entry
• Ability to communicate effectively with customers, peers, and leadership
• Flexibility to work hours mandated by management
• Ability to pass a drug test

What Sets You Apart

• Self- directed and dependable
• Detail oriented with a strong sense of ownership
• Highly motivated, enthusiastic, and customer focused
• Collaborative team player who supports company goals
• Professional, positive, and solution oriented in all interactions

Work Environment

• Primarily office based in a professional, supportive setting
• Requires extended periods of sitting at a desk (up to 12 hours per day)
• Some mobility within the work environment is required
• Occasional travel may be required

Hourly/Salary Pay Range $ 22.00-25.00 hourly dependent on experience*

*pay range may be adjusted depending on cost of living

Bonus/Incentive Pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges

Other supplemental benefits

The Company is an Equal Opportunity Employer.