Job Description

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

This is a temporary contract position with an expected duration of approximately 8 to 12 months.

This role is an integral part of the North American Customer Service team, providing coordination and operational support to ensure an exceptional customer experience. As a key point of contact for customers and internal stakeholders, you will manage order processing, coordinate post-order activities, resolve issues, and help ensure the timely delivery of products and services.

Working collaboratively with Planning, Logistics, Production, Sales, and other cross-functional teams, you will play a critical role in maintaining efficient operations, supporting customer satisfaction, and driving continuous improvement. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment.

In this position, you will get to:

• Support order entry, processing, and management in the ERP system for NAM customers.
• Monitor order backlog and coordinate with Planning, Logistics, and Operations to ensure timely fulfillment and shipment.
• Handle customer inquiries, follow-ups, and basic issue resolution.
• Process returns, credits, and support payment/dispute activities as needed.
• Maintain accurate customer and order data in CRM and ERP systems.
• Assist with regional reporting, KPI tracking, and daily operational tasks.
• Participate in team meetings and contribute to process improvement ideas.
• Support the team with administrative tasks, documentation, and onboarding activities.
• Collaborate with Sales and other internal functions to support customer needs.
• Occasionally travel within North America for training, key meetings, or customer support (as required).

YOU HAVE:

• College degree preferred (or equivalent combination of education and experience).
• Previous experience in customer service, order coordination, or administrative support.
• Solid experience with SAP or a similar ERP system.
• Experience with CRM systems (Salesforce is a plus).
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a proactive, “can-do” attitude.
• Proficiency with Microsoft Office Suite.
• Ability to periodically travel internationally within North America (10-15%)

At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions – defining excellence in our work for colleagues, customers and communities.
• Experts with empathy
• Explorer mindset
• Example for others
• Exceptional impact
​We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.