Job Description

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

We are looking for Customer Service and Sales Order Administration colleague (PART-TIME) focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; Tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments Analyzing and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Core areas of responsibilities

Customer Interaction

• Respond to customer inquiries via phone, email, or in person and resolve customer complaints
• Process and validates orders to agreed quotation/frame agreement and ensure accurate and timely order fulfilment
• Communicate order status and any issues to customers
• Manage invoicing and support cash collection
• Obtain regular updated schedules from customers in relation to call-off agreements
• Expedite product from supply factory to meet customer requirements, in particular on-time delivery
• Independent management of all issues in relation to supply of finished product, escalating to the Account Manager if necessary
• Understanding of key contractual obligations & those potential impact to the business
• Communicate with Account Managers and Customers regarding contracts
• Coordinate all office systems including customer / general correspondence filing and archiving (ensuring data is easily accessible)
• Provide administrative support for other business areas as required
• Local stock management be on top what stock we have = stock in warehouse is same as what is in SAP
• Local statistics and environmental reports
• Electronic waste desposal processes and archiving processes

Our Requirements:

• Previous experience in Customer Service, Order Administration, Logistics, or a related field
• Knowledge of order‑to‑cash processes
• Polish language and good level of English (spoken and written)
• Experience with SAP or similar ERP systems is an advantage
• Understanding of basic reporting and working with customer‑related KPIs

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.