Job Description

Customer Service Coordinator – Fixed-Term Contract

Join our team and make a difference in the logistics industry! 

Key Responsibilities:

Professionally handle customer queries via email, orders and phone calls
Use both customer-owned and DHL systems accurately
Follow up on emails, queries, orders, and deliveries
Provide support to warehouses and customers
Investigate problematic cases, shipments, requests, and other issues related to daily operations
Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
Review and resolve issues escalated by customers or other DHL departments
Provide on-the-job training to colleagues

Requirements:

Availability for a two-year employment contract
Fluency in English
1–1.5 years of experience in customer service or international logistics
Proficiency in MS Office tools, especially Outlook and Excel
High level of customer focus
Strong communication and teamwork skills
Strong planning and organizing skills
Adaptability and rule-following mindset

What do we offer? 

Cafeteria HUF 500.000/year 
Yearly bonus scheme 
Medicover insurance 
Opportunity to be part of a great team and the world's leading logistics company 
Stability, career growth and a whole range of certified trainings 
Friendly team and pleasant working environment 
Extra benefits (discounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days) 
The opportunity to learn something new, but also to ignite new ideas.

Workplace: Budapest, hybrid 

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

DHL is part of DHL Group.

Privacy notice

https://group.dhl.com/en/data-protection.html

Industry

Transportation & Logistics

Company Size

10,000+ employees

Headquarters

Bonn, DE

Year Founded

Unknown

Website

dhl.com

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