MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Customer Service Coordinator – DocumentationFull time, permanent, Glasgow OfficeWe are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI’s, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.How you will help us and what you can expectEffectively Manage workloads and turnaround times expected by our clients Be aware of both client and MSC UK priorities and requirementsResolve Customer queries within set deadlinesDevelop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experienceAwareness of all documentation processesAdminister clerical tasks and procedures accurately and efficientlyImprove customer satisfaction through the delivery of excellent customer service.Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members
Skills and experience you’ll bring to usAbility to maintain high level of customer service under pressureAttention to detailAbility to meet and maintain deadlinesExcellent Telephone mannerSolution drivenAbility to prioritiseEffective Time management SkillsAbility to work individually and as a team playerAbility to multi-taskWhat we offerCompetitive salaryPrivate Health Care for everyone from day 1 (non contractual)Generous pension schemeLife Assurance – 4x salary22 days + a day to take on Christmas Eve or New Year’s EveDiscounted gym membershipCycle to work schemeFlu vaccines and eye care vouchersBuy or sell holiday schemeChristmas club savingMSC Cruises friends and family discountFull induction day and training providedLearning and development opportunitiesDress for the day policy/modern office environment
This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
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MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
OUR SERVICES
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
YOUR INDUSTRY
Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you.
