Job Description

• 12months contract
• Completion Bonus
• Attractive Benefits
• MNC

RESPONSIBILITIES

• Acting as first point of contact for customers in handling customers orders and enquiries.
• Works in partnership with Sales / Marketing / Production and Distribution to meet the customers requirements and proactively seeks to maximise the customers experience (CX) at every opportunity.
• Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues.
• Works as key team player within the CSC Team , ensuring consistency of performance and meet the agreed KPIs.
• Acts as customers champion, and uses analysis and influence to drive continuous improvement between the business and our customers.
• Handles customers orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers perception of company primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with company safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company
• Works closely with CSC, Sales, Production and Distribution teams to resolve customer order status and complaints. Helps to develops root cause solutions to customer enquiries to prevent initial calls and to ensure fast, effective resolution of known issues
• Participates is cross- functional meetings or S&OP to discuss business updates, improvements and issues.
• Drives the business in terms of agreed customer facing activities - Sets joint targets and works in partnership to achieve these.

REQUIREMENTS

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years experience in customer service with 1 year experience in gas company
• Proven results delivery
• SAP knowledge and application
• Excellent communication skills written and verbal
• Proficient in MS Office applications
• Understanding of Order-to-Cash process
• Defined Influence and impact skills for customer handling
• Strong team player with strong networking ability
• Highly organized in Time management

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil Street Singapore 049705