Customer Service Coordinator
Salary: £26,227.50 p/a dependent on experience
Plus access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
Job role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth.
In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved.
You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Who we are:
Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Requirements:
• High emotional intelligence.
• Effective interpersonal communication and motivation skills.
• Good organisational and timekeeping skills.
• Strong problem-solving skills.
• High level of accuracy with data entry and administration
Core benefits for you:
🕘 Flexible and hybrid working
⚖️ A company culture that promotes work life balance
🌱 Commitment from employers to continued learning and development
🧠 Access to Employee Assistance Programme
💸 Annual bonus
🌍 Enhanced holiday allowance + bank holidays
🕊️ Group life assurance
👵 Pension
🎉 Social events
🤒 Sick pay
🚲 Cycle to work scheme
🌳 Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.
Learn more about Medica and the work we do: https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Medica Group is made up of Medica Reporting Ltd, Medica Ireland, RadMD and Educate by Medica.
Medica Reporting Ltd provide market leading telehealth services by connecting healthcare professionals and organisations with talent and technology. We began 20 years ago as a teleradiology company that now reports from over 19 countries.
Medica have partnered with worldwide radiology CPD provider, Educate as part of our commitment to supporting radiologists.
Our use of augmented intelligence in the stroke imaging workflow has won two APM awards. We produce over 2 million reports annually, we have an international community of 750+ clinical professionals, with diverse specialties and extensive experience (all are GMC registered).
Working with over 50% of NHS organisations, our high-quality service delivery and clinical governance makes Medica the partner of choice for over 200 clients worldwide.
We now offer both radiology diagnostics and medical reporting via MedPath, our pathology reporting and scanning service that is a digital pathology solution led by pathologists.
As a fast-growing company, we currently have career opportunities at our head office, along with radiology and pathology reporting roles. We offer flexible work arrangements and varying work patterns to align with business needs, helping you maintain a healthy work-life balance. To learn more, please click the sign-up button above.
