Job Description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Customer Service Coordinator

Take ownership of equipment performance and technical reliability, working with engineering, operations and customers to improve uptime, service and safe operation. As Customer Service Coordinator, you’ll combine hands-on delivery with the judgement to prioritise issues, solve problems and keep important work moving.

What you’ll be doing

• Provide after-sales customer service, assuring high customer satisfaction.
• Answer customers’ inquiries (phones support and email to case management) in an efficient, accurate and professional manner.
• Formally document customer complaints / service notifications and interactions, in line with company guidelines.
• Create service work orders for customer repair requests.
• Process all requests from customers to supply, remove and service products.
• Provide customer quotations for repairs.
• Add service contracts to the system and set Preventative Maintenance plans.

What you’ll bring

• Excellent communication skills on different levels.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and escalate it to Management.
• Relevant practical experience or education aligned with the role.

What are some of the benefits of working at Baxter?

This role gives you the scope of a global healthcare organisation while keeping your contribution close to the work, customers and products it supports. If the Customer Service Coordinator role matches your experience and the kind of responsibility you are looking for, we’d like to hear from you.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.