Job Description

Support customers across the industries that keep Port Hedland moving.

Permanent Full-Time | Port Hedland, WA | Monday to Friday 7am to 3pm

As a Customer Service Coordinator at Coates Port Hedland, you'll be the first point of contact for customers and play a key role in supporting some of the region's mining, industrial, construction and infrastructure projects.

This is a varied role where no two days are the same. You'll manage customer enquiries across phone, email and face-to-face interactions while helping coordinate equipment solutions and supporting day-to-day branch operations. Working alongside a close-knit team, you'll enjoy a hands-on environment where everyone pitches in to get the job done.

You'll thrive in this role if you enjoy being busy, can confidently manage phone calls, emails and walk-in customers and bring a positive, can-do attitude to everything you do.

What you'll be responsible for

• Deliver exceptional customer service via phone, email and face-to-face interactions
• Manage customer enquiries and support requests through a shared inbox
• Process hire documentation, quotations and customer requests
• Coordinate equipment deliveries, pick-ups, transfers and servicing requirements
• Build strong relationships with customers across a range of industries
• Work closely with the branch team to deliver practical equipment solutions
• Support the day-to-day running of a busy branch
• Pitch in wherever needed to help customers and support the team

What you'll bring

• Experience in customer service, administration, coordination or internal sales
• Strong communication skills and confidence dealing with customers both in person and over the phone
• The ability to manage competing priorities in a busy environment
• A proactive mindset and the ability to determine what needs immediate attention and what can wait
• Strong organisational skills and attention to detail
• Confidence using systems such as Outlook, Teams, Word and Excel
• A positive attitude and willingness to help wherever needed
• Forklift licence is a bonus, but not essential. We'll support the right person to obtain one.

Why join Coates?

• Join a proud Australian business with more than 150 years of experience
• Access career development opportunities and internal progression pathways
• Work within a supportive and collaborative team environment
• Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
• Access 12 weeks paid parental leave in addition to government entitlements
• Take part in volunteering opportunities through the Coates Foundation
• Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future

Apply now and join the team at Coates.

We welcome applications from people of all backgrounds, experiences and perspectives.

Coates. Equipped for you.