Job Description

Customer Service Coordinator

Join our team and make a difference in the logistics industry!

Key Responsibilities

• Professionally handle customer queries, orders, and requests via email and phone
• Process and manage customer orders using DHL and customer systems
• Follow up on orders, deliveries, and customer inquiries
• Support customers and warehouses in day-to-day operations
• Investigate shipment issues, delivery exceptions, and other operational cases
• Coordinate with internal stakeholders, warehouses, and IT teams to resolve issues and ensure smooth service delivery
• Manage and resolve customer and internal escalations
• Maintain high-quality communication and customer satisfaction standards
• Support knowledge sharing and provide on-the-job guidance to colleagues when required

Requirements

• Fluency in English
• Willingness to work in shifts and weekends
• Experience in customer service, order management, logistics, or a similar customer-facing role
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to work independently while collaborating effectively within a team
• Good problem-solving and analytical skills
• Proficiency in MS Office applications, especially Outlook and Excel
• Customer-focused mindset with the ability to follow established processes and procedures

What do we offer?

• Cafeteria HUF 500,000/year
• Annual bonus opportunity
• Medicover health insurance
• Hybrid working model
• Opportunity to join the world's leading logistics company
• Stable international environment with long-term career opportunities
• Extensive learning and development programs
• Friendly and supportive team atmosphere
• Modern, dog-friendly office
• Additional employee discounts and wellbeing initiatives

Location: Budapest, hybrid