Job Description

Customer Service Coordinator

LOCATION: Esbjerg

EMPLOYMENT TYPE: Permanent

JOB DESCRIPTION

Customer Service Coordinator

Do you enjoy working with customers, keeping things organised and finding solutions when things don't go as planned?

We are looking for a Customer Service Coordinator to join our Customer Service team in Esbjerg.

At Hansen Protection - HeliPPE, we make it easy for our customers to manage their PPE. We provide rental and service solutions for the offshore, wind and helicopter industries, where safety, reliability and excellent customer service are essential.

About the role

As a Customer Service Coordinator, you will be an important part of our daily operations and the link between our customers and the rest of the organisation.

You will have a varied day with plenty of customer contact, coordination and administration. Your main responsibility will be to make sure our customers receive a high level of service and that their requests and orders are handled efficiently from start to finish.

Your responsibilities will include:

• Daily contact with customers by email and phone
• Handling and coordinating customer orders
• Creating new customers and agreements in our systems
• Following up on orders, deliveries, returns and service
• Answering questions regarding PPE, certificates and expiry dates
• Coordinating with Warehouse, Service, Sales, Finance and transport partners
• Handling customer enquiries and finding solutions to any issues that arise
• Supporting customers with our customer portal and app
• Following up on open cases and ensuring that nothing gets lost along the way
• General administrative tasks related to Customer Service

You don't need to be an expert in PPE from day one. What matters most is that you are curious, willing to learn and interested in understanding our products, systems and customers.

Who are you?

We are looking for someone who:

• Has experience in Customer Service, administration, coordination or a similar role
• Is organised and able to keep an overview, even when things get busy
• Is service-minded and enjoys working with customers
• Communicates clearly and professionally, both verbally and in writing
• Takes ownership and follows tasks through to completion
• Is solution-oriented and enjoys finding practical solutions
• Is comfortable working with IT systems and learning new software
• Can work independently while also being a strong team player
• Speaks and writes Danish and English confidently

As a person, you are positive, approachable and have a good sense of humour. You understand that great customer service is not just about answering quickly – it is about understanding the customer, finding the right solution and making sure the issue is followed through to the end.

What we offer

At Hansen Protection - HeliPPE, you will become part of a growing international company where there is a short distance from idea to action.

We offer:

• A varied and exciting role with plenty of customer contact
• An international working environment with customers and colleagues across several countries
• A supportive team where we help each other
• Opportunities to develop your skills within Customer Service and coordination
• An informal workplace with room for a good laugh
• Responsibility and the opportunity to influence your own work
• A workplace where no two days are quite the same

One day you might be helping a customer with an urgent PPE order. The next, you could be coordinating equipment, following up on a service case or helping a customer navigate our systems.

About Hansen Protection - HeliPPE

HeliPPE specialises in PPE rental and service solutions for the offshore, wind and helicopter industries.

We help our customers ensure they have the right safety equipment available when they need it – without having to manage their own stock, service, certificates, replacement schedules and logistics.

Safety is our number one priority, but we also believe that working with PPE should be simple, efficient and, most importantly, supported by great people.

The position is based at our office in Esbjerg, Denmark, where you will become part of our Customer Service team.