Job Description

Customer Service Coordinator

Phoenix, 100% In-person

Would you like to join a global, growing company with a positive mission?

Then Smardt is the right place for you!

We are the leading manufacturer of oil-free centrifugal chillers with operations across Australia, Canada, USA, Germany, and China. Our revolutionary high-efficiency machines are driving rapid growth in key world markets. At the cutting edge of innovation, Smardt North America is accelerating product development to deliver substantial energy savings for our customers.

We are currently seeking an Customer Service Coordinator who is excited about supporting our teams, ensuring smooth operations, and delivering outstanding service to our customers.

Main Responsibilities

• Prepare and process sales orders, invoices, and purchase orders
• Develop and maintain forms and Excel trackers
• Support inventory updates
• Respond promptly to customer inquiries via email and phone
• Manage weekly vendor and customer follow-ups
• Contribute to customer satisfaction by ensuring quick, professional responses
• Provide support with quality and warranty tasks (e.g., RMAs)
• Liaise with customers across the North American market
• Perform other related tasks as assigned by your supervisor

Core Competencies & Skills

• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook; 365 is an asset)
• Experience with ERP systems (Microsoft Navision an asset)
• Experience with project management tools (e.g., Monday.com, Jira, or similar)
• Experience with help desk systems (Freshdesk or similar)
• Strong organizational skills and ability to manage multiple priorities
• Customer-focused with excellent communication skills

What We Offer

• Competitive compensation.
• Health and Dental Benefits from day 1.
• 401K matching program.
• A collaborative global environment with opportunities for growth.

Equal Employment Opportunity Statement

SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

As part of our hiring process, Smardt conducts background checks in compliance with applicable laws.

Please note that Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.

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