Job Description

TITLE: Customer Service Coordinator

POSITION OBJECTIVE: The Customer Service Coordinator is responsible for providing quick and outstanding customer service by handling assigned accounts per the detailed responsibilities, while adhering to corporate guidelines and processes.

QUALIFICATIONS

• College degree preferred, minimum of high school diploma
• 1 – 3 years of relevant corporate work experience preferred
• Microsoft Office E-mails and Excel
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES

• Process customer’s orders in AS400 system
• Track and review orders from order entry through to delivery using various reports
• Create new product codes and other data in system as needed to support customers
• Respond to inquiries in a timely manner with accuracy and friendliness
• Set up new customer information and route for approval and handling
• Enter sample requests and follow up as needed
• Review and handle any issues or problems with assigned accounts
• Review and act on daily reports as needed
• Follow company procedures to ensure company’s direction is consistent
• Ensure proper approvals are obtained and issues are escalated to handle problems in a timely and efficient manner
• Maintain proper records as required by company policy
• Special projects as deemed necessary by business demands
• Additional functions that may become necessary based on business demands

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Ability to manage multiple projects simultaneously
• Excellent problem solving and communication skills
• Comfort with working under pressure in a fast-pac

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.