Job Description

Job Location: Batavia Container Inc - Batavia, IL 60510
Salary Range: $45,000.00 - $60,000.00 SalaryPurpose: Provide support to the Customer Service Representatives by assisting with customer correspondence, order processing, inventory tracking, and administrative coordination within a corrugated packaging manufacturing environment. This role also provides backup receptionist support by directing incoming calls and welcoming guests, clients, and vendors.
Reports to: Customer Service Supervisor

Essential Duties & Responsibilities:
- Process customer orders, quotations, revisions, and reorders accurately in ERP/order entry systems.
- Assist Customer Service Representatives with entering orders and communicating and coordinating with scheduling, estimating, design, and shipping departments to meet customer requirements and delivery timelines.
- Monitor order status and proactively communicate updates, delays, or changes to customers and internal teams.
- Maintain accurate customer records, estimates, purchase orders, and inventory data.
- Respond promptly to customer inquiries regarding products, lead times, shipments, invoices, and service issues.
- Assist sales team with customer support, sample requests, and documentation.
- Resolve customer concerns professionally and escalate issues when necessary.
- Review purchase orders and verify specifications, quantities, pricing, and delivery instructions.
- Coordinate with inventory and shipping personnel regarding shipments and delivery schedules.
- Assist Customer Service Team with new projects.
Backup Receptionist Duties
- Provide backup front desk coverage during breaks, absences, or high-volume periods.
- Answer and direct incoming phone calls professionally and efficiently.
- Greet visitors, customers, vendors, and delivery personnel.
- Manage incoming and outgoing mail, packages, and office correspondence.
- Maintain lobby and reception area organization.
- Assist with conference room scheduling and general office support tasks.

Qualifications
- High school diploma or equivalent required; associate degree preferred.
- 2+ years of customer service or administrative experience in manufacturing, packaging, or industrial environments preferred.
- Experience in corrugated packaging, printing, or production scheduling is a plus.
- Strong computer skills including Microsoft Office and ERP/order entry systems.
- Excellent communication, organizational, and multitasking abilities.
- Ability to work effectively in a fast-paced manufacturing environment
Batavia Container offers a competitive benefits package which includes the following:
- Medical
- Dental
- Vison
- Life Insurance
- 401(k) company match
- Paid Time Off (PTO)