Job Description

🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees

Luminator is seeking a Customer Service Coordinator who will serve as the primary contact for customers, vendors, and suppliers—managing inquiries, supporting orders, tracking deliveries, and partnering with internal teams to ensure a smooth, efficient, and providing a great overall customer experience. This role is ideal for someone who is detail‑oriented, communicative, and committed to helping others.

Key Responsibilities:

• Support customers across phone, email, and Salesforce by handling inquiries, orders, complaints, and product details.
• Record and keep track of customer interactions, including orders, inquiries, complaints, and follow-ups.
• Ensure customer issues are resolved by coordinating with the right departments.
• Assist in managing purchase orders, RMAs (Return Merchandise Authorizations), and quotes.
• Collaborate with teams to keep deliveries on schedule and meet customer expectations.
• Create and manage new customer accounts, ensuring all information is accurate.
• Access and update customer portals and respond promptly to customer requests.
• Ensure accuracy in orders by confirming customer purchase orders match company quotes.
• Update and distribute weekly reports, track order changes, and assist with forecasting.
• Coordinate with Sales on any additional information needed from customers.

Qualifications:

• 0-3 years in customer service; experience in a manufacturing environment is a plus.
• Understanding of customer service principles, along with basic sales and administrative practices.
• Active listener with strong communication skills (verbal and written), and able to think critically to solve issues and help customers.
• Willing to work closely with various departments to ensure customer satisfaction.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint);
• Experience with Salesforce and ERP systems is a bonus.

Preferred Skills/Competencies:

• Highly organized, Goal‑driven, and able to prioritize in a fast‑moving environment while communicating confidently with leaders and partner teams.

Education: High School Diploma or equivalent required.