At Oda, we develop affordable grocery services to make the logistics of living surprisingly easy. First we built Norway’s leading online grocery store and now, partnered with Mathem in Sweden, we’re on our way to becoming the world’s most effective grocery system, delivering to thousands of Scandinavian doorsteps every week.
As part of our team, you’ll work with smart, passionate colleagues who bring their whole selves to work every day. It’s a fast-moving, collaborative environment where everyone is welcome and everyone’s opinion matters. Whether you're shaping the future of online retail, tackling complex logistical problems, or making everyday life better for our customers, your work will have a real impact. Read on to find out what part you could play in our story.
The position requires providing excellent customer service via telephone, chat, and email, while also offering data and insights to support operations, commercial, and marketing teams. The focus includes actively contributing ideas and insights to reduce customer inquiries and friction, emphasizing a commitment to continual improvement in customer service and experience.
Provide our customers with amazing customer service and experience.
Answer customer inquiries by telephone, chat, and e-mail.
Support operations, commercial and marketing teams with data and insight regarding our customers.
Contribute to the company with insight, ideas, and improvement points in order to reduce customer inquiries and friction.
You have experience working with customer service or other positions with extensive customer interaction.
Experience in the dialogue with customers.
You are customer and market-oriented, preferably with an interest in technology and retail.
Speak and write fluently in Norwegian and English.
A chance to make a real impact as a Customer Service Coordinator in a fast-moving company with a product people love-while shaking up the grocery industry.
Teammates who aim high and have each other’s backs. We care about people, and that means supporting each other every step of the way.
A transparent way of working. We use Slack to stay in the loop-less email, fewer meetings, more getting things done.
A chance to shape the future of grocery shopping while building a company that’s here to stay.
Application deadline: 18.05.2026
Percentage: 50% FTE
Location: Kjølberggata 31, 0653 Oslo
Weekday Shift: 1 or 2 evening shifts per week (Mo - Fr; 14:00 – 22:00).
Weekend Turnus: Every other weekend (Saturday & Sunday)
Morning Shift: 08:00/09:00 – 16:00/17:00 or
Evening Shift: 13:00 – 21:00
Schedule Structure:
Week 1 & 3: 1 Weekday + Weekend Shift
Week 2 & 4: 2 Weekdays
At Oda, you’ll join a passionate, ambitious team working to change the future of grocery shopping. We’re all different-just like you-and we wouldn’t have it any other way. If you need any adjustments or support during the application process, just let us know, and we’ll do our best to help. We believe in the strength of a diverse workforce and want everyone to have an equal shot at landing the job. 🧡
Come build the future of grocery with us! We can’t wait to hear from you! 🧡
Affordable grocery services to make the logistics of living surprisingly easy.
We are the leading pure-online grocery service in Norway and Sweden, providing affordable groceries to the doorsteps of thousands of customers and businesses every day.
Oda Systems offers an end-to-end online grocery logistics platform, enabling retailers around the globe to step-change the operational performance of their online grocery business at a dramatically lower cost.
For career opportunities, visit careers.oda.com
