Job Description

Come Work with Us!

Taylor is proud to now offer “DailyPay”.With “DailyPay”,you can get paid on your very first day. No more waiting for direct deposit or a paper check!https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Print & Visual Impressions, a division of Taylor Corporation, is looking for an experienced Customer Service Coordinator to join their team in Duluth, GA! The Customer Service Coordinator is responsible for being the single point of contact for sales representatives, account managers and customers for a variety of customer related issues. This includes providing information in response to requests, effectively resolving inquiries in a timely manner and working with sales, the operation center teams, and vendors to ensure customer retention and satisfaction.

WorkAuthorization
To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United Stateswithoutthe need for employer sponsorship.

Your Shift:

• Monday through Friday from 8am to 5pm
• Onsite at 1725 Breckinridge Pkwy, Duluth, GA 30096

Your Responsibilities:

• Act as a dedicated (but not exclusive) CSR for every account or assigned Sales Representative or Account Manager
• Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
• Document and maintain SOP’s as needed for accounts including processes between customer and operation center
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Assist Sales in understanding details of products, pricing and processes
• Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product
• Receive complaints via phone from the sales representatives and/or customers and document details in operating system
• Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
• Represent the company and its products in a courteous and professional manner
• Partner with sales representatives to build sustainable relationships of trust through open and interactive communication
• Provide back-up territory coverage (via phone) in the Sales Representatives’ absence

You Must Have:

• High school degree or GED (general education degree)
• 4+ years of previous customer service or customer support experience
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences
• Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks
• Ability to perform basic mathematical calculations
• Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook

We Would Prefer:

• Excellent problem solving, follow-up, and organizational skills
• In-depth knowledge of company product and services: direct mail and digital print knowledge would be helpful
• Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.